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******On the 27th August 2013 North Kesteven Disctrict Council granted full planning permission to allow us to build a new practice.  Please click on the New Premises link for further details.****


Primary Care Quality Initiative


It is a sad fact that for many of our more vulnerable patients, an unplanned visit to A&E is not an end to the matter and many return more than once before their health is restored. In some cases, particularly for the elderly, this can signal deterioration in general health which can prove difficult to address. However, earlier diagnosis of conditions, better communication between health professionals and focused support for those affected can reduce the need to visit the hospital and in many instances remove it all together.


Your local GP practices have teamed up to consider how this can be achieved and the Primary Care Quality Initiative prepares the ground ahead of more detailed plans being introduced throughout 2014. The following initiatives are being considered:


-           Named GPs: For those patients that require a greater level of care, they will be allocated a ‘named doctor’. This will not restrict who they can see but it will provide that extra bit of support and reassurance where needed.  This will also be the case for all patients over 75 years of age.


-           Improved Communication: Although your GP is usually the first point of contact, they are of course supported by a host of clinicians including nurses, hospitals, nursing homes, ambulance services and specialists, mostly not based at Richmond Medical Centre. We have considered how we might improve communication to ensure a more joined up approach to  patient healthcare


-           Identifying those in need: All of us will be unwell from time to time but for some, poor health is a constant challenge, many patients facing a range of conditions at the same time. It is difficult to be precise but it is a fact that some of our patients need to visit hospital on a more regular basis. In some cases, this is obvious but we are also keen to identify those patients where the risk of this seems high. Prevention is generally better than cure as they say!


-           Feedback: I hope you will agree that we put a fair deal of effort into our annual survey but many have commented that we should seek feedback on an on-going basis, at the point of contact. ‘Would you recommend Richmond Medical Centre to your friends and family?’ will be added to next year’s survey and this will be asked more frequently in the Practice. We would like to ask a second question and consideration has been given to this but what do you feel that question should be? Suggestions please.


Over the past couple of months, GPs and staff have met to consider the above. In fact, Richmond Medical Centre GPs had already met twice to consider the issue ahead of a meeting with five other local practices on Tuesday 18th March.


As mentioned above, the recent work has centred on preparation but I hope this further demonstrates our efforts to improve care and service to patients, in this instance, particularly the most vulnerable.


Dianne Taylor

Practice Manager

Richmond Medical Centre  

March 2014



New Sharing Model

Richmond Medical Centre's Clinical System - TPP SystmOne, has a new patient record sharing model which will be implemented across all SystmOne modules during the course of December 2013.

Within Lincolnshire West CCG all patient records within GP Practices and Community Services who use SystmOne will be upgraded to the enhanced data sharing model (eDSM). This new sharing model enables patients to make decisions about sharing their record at their practice and also each community service they are under the care of.   Patients will be able to choose whether to “share out”, i.e. make their record available to be viewed wherever they have also consented to “share in”, i.e. consented to their record being viewed.

This new sharing model is being implemented to bring SystmOne record sharing in line with the National Care Record Guarantee, by enabling patient’s to make choices regarding the sharing of their records.

Please read the Patient Leaflet, we need all patients to complete a consent form as soon as possible and return it to reception so we can mark your preferences on your record Consent Form . 

Please note: If you have previously opted out of sharing your information via the Summary Care Record, you will still need to complete this form with your choices about sharing your health record within SystmOne.

Patients can also opt out  This is the scheme whereby data is extracted from a patients record to be used for service planning.  More information can be found on the following website

Please inform the practice in writing if you wish to opt out of this scheme. 




Opening Hours

Find out when our practice is open, what the GP consulting times are and what to do if you need help when the practice is closed. Find out more

Repeat Prescriptions

Do you need to re-order your medication? Visit our prescriptions page and complete the online form. Find out more

Like To Register?

New to the area and would like to join our practice? We would be happy to help you. Fill in our registration forms and come see us. Find out more


Patients are advised to park in the sports centre/Health Centre Car park to the rear of the building. If you require disabled / drop off parking please inform reception who will be able to advise you as to the best areas to park

Disabled Access disabled_sign

Our premises have suitable access for disabled patients. Our disabled facilities include: 

  • Automatic doors and special toilet facilities and there are no steps 
  • There is a wheelchair available for patient use 
  • We have hydraulic couches in the treatment room to provide comfortable examination facilities for the elderly or disabled 
  • There are comfortable easy sitting/ standing chairs in the waiting room for the infirm and elderly.


We are interested in identifying carers, especially those people who, whatever their age, may be caring without help or support. We know that carers are often "hidden" looking after a family member or helping a friend or neighbour with day to day tasks and may not see themselves as a carer. Caring for someone is an important and valuable role in the community, which is often a 24 hour job that can be very demanding and isolating for the carer. 

Carers should receive appropriate support by way of access to accurate information on a range of topics such as entitlement to benefits and respite care and not least, a listening ear when things get too much. We have created a local carer support log which can be downloaded, see below. We hope you find this helpful.

As a Carer, you are also entitled to have your needs assessed by Social Services. A Carer's Assessment is a chance to talk about your needs as a carer and the possible ways help could be given. It also looks at the needs of the person you care for. There is no charge for an assessment.

The Richmond Medical Centre GPs, staff and PPG work with Lincolnshire Carers Partnership to promote support for carers locally. We would urge you to ask for an Information Pack at reception. The pack is full of advice, contact details of local support groups and other useful information. If not a carer yourself, by all means ask for one during your next visit and pass it on. You will be surprised at just how much support is actually available.

systmonline Order your repeat prescriptions online

(Site updated 08/04/2014)
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