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CQC report

On the 5th January 2016 the Practice had a full CQC inspection.  We were graded as overall GOOD as shown in the link below

It was identified that we needed improvement in the cleaning of the carpets, cleaning of the portacabin clinical room and also that the nurse prescriber needed written mentorship.  We have put this in place following the inspection.


It is expected that we will be reinspected in 2 to 5 years. 

Dr Lough Retirement

We are sorry to announce that Dr Lough retired from the practice on 27th January 2016.  He had been at the practice for many years and we know he will be missed by staff and patients alike.  Patients who had been registered with Dr Lough will be moved over to the two new partners Dr Prasanne Chingale and Dr Shriya Vinod.  Patients can still see any GP at the practice regardless as to who they are registered with. 


Book on the day appointments.


From 19.8.2014 we stopped the triage system.  We have gone back to offering book on the day appointments.  These appointments will be available to book from 8am.  Once the appointments have gone for the day reception staff will ask patients if their call is urgent for the day.  If so the GP will ring the patient back in the same manner they do now.  If not urgent the GP will call the patient back within 48 hours.  Patients can still book appointments with the GP of choice, if available, up to two weeks in advance.


 Allocated GP


All patients at the practice have an allocated GP.  This is the GP who they are registered with.  You are able to see any GP you would like at the practice and are not restricted to just this one GP but if you would like to know who your allocated GP is please ask at reception.

Family and Friends Test

Would you recommend the surgery to your family and friends?  please take our short survey under the have your say section on the side of this page. 

Online service 

The practice currently offers patients the facility to book appointments, order prescriptions and view some of your medical record online.  If you would like to take up this service please speak to a receptionist. 

Opening Hours

Find out when our practice is open, what the GP consulting times are and what to do if you need help when the practice is closed. Find out more

Repeat Prescriptions

Do you need to re-order your medication? Visit our prescriptions page and complete the online form. Find out more

Like To Register?

New to the area and would like to join our practice? We would be happy to help you. Fill in our registration forms and come see us. Find out more


Patients are advised to park in the sports centre/Health Centre Car park to the rear of the building. If you require disabled / drop off parking please inform reception who will be able to advise you as to the best areas to park

Disabled Access disabled_sign

Our premises have suitable access for disabled patients. Our disabled facilities include: 

  • Automatic doors and special toilet facilities and there are no steps 
  • There is a wheelchair available for patient use 
  • We have hydraulic couches in the treatment room to provide comfortable examination facilities for the elderly or disabled 
  • There are comfortable easy sitting/ standing chairs in the waiting room for the infirm and elderly.


We are interested in identifying carers, especially those people who, whatever their age, may be caring without help or support. We know that carers are often "hidden" looking after a family member or helping a friend or neighbour with day to day tasks and may not see themselves as a carer. Caring for someone is an important and valuable role in the community, which is often a 24 hour job that can be very demanding and isolating for the carer. 

Carers should receive appropriate support by way of access to accurate information on a range of topics such as entitlement to benefits and respite care and not least, a listening ear when things get too much. We have created a local carer support log which can be downloaded, see below. We hope you find this helpful.

As a Carer, you are also entitled to have your needs assessed by Social Services. A Carer's Assessment is a chance to talk about your needs as a carer and the possible ways help could be given. It also looks at the needs of the person you care for. There is no charge for an assessment.

The Richmond Medical Centre GPs, staff and PPG work with Lincolnshire Carers Partnership to promote support for carers locally. We would urge you to ask for an Information Pack at reception. The pack is full of advice, contact details of local support groups and other useful information. If not a carer yourself, by all means ask for one during your next visit and pass it on. You will be surprised at just how much support is actually available.


systmonline Order your repeat prescriptions online

(Site updated 08/04/2016)
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