What happens if you miss the call from the GP?

Our GPs and nurses will try to call you a minimum of 2 times, leaving at least a few minutes between each call. If you miss a second call then we ask you to please call the practice to rebook another telephone triage appointment . In order to treat all patients fairly it is important we follow this policy strictly. The only exception is upon GP request when there is a medical concern.


Due to the Coronavirus outbreak we have altered the way we make appointments.  All patients requiring a face to face appointment will be screened/triaged by telephone or eConsult.  This will usually occur in the morning and face to face appointments with ALL clinical staff will be from 12 noon onwards.  

If you wish to make an appointment please use the following methods:

Telephone: 01522 500240




All other contacts with the surgery must be made by the above methods.  Only patients with pre-booked appointments are permitted in the waiting room to reduce the risk of Coronavirus spread and to protect staff and patients. 

We suggest all patients register for online access in the current climate.  If you're not sure how to do this please ring the surgery after 11am any day and we will advise you and set it up.

We are trying to run our services as close to "normal" as possible.  Thank you for your continued support during this time.



Appointments System

Consultations are by appointment but medical emergencies are dealt with as a priority.

How to book in advance

The practice operates an appointment system and offers pre-bookable appointments up to 2 weeks in advance with the clinician of your choice. You can book these appointments by contacting Reception after 08:00 or by booking online (ask at reception for details of how to book appointments online).

How to book on the day you need to be seen

We offer book on the day appointments.  These appointments are available to book from 08:00.  Once all the on the day appointments have been allocated, reception staff will ask patients if their call is urgent for the day.  If the call is urgent, the GP will ring the patient back.  If the call is not urgent, the GP will call the patient back within 48 hours.  Patients can still book appointments with the GP of choice, if available, up to 2 weeks in advance.

Online Booking

To book online you will need to set up an account to access the service.

This ensures our patients are the only people who can access the system. If you would like to book your appointments or order your repeat medication online please speak to Reception who will print you off an access code and password. Each individual patient will need to provide two forms of ID to join this service to ensure that only the patient can access their information.

Double Appointments

If you wish to discuss more than one issue please book a double appointment as, in order to minimise the delay for other patients, we need to ensure sufficient time is allocated for your appointment.


The receptionists are often your first contact with the practice – making appointments, delivering messages, receiving requests for repeat prescriptions, and generally looking after you. They have a difficult job but are always trying to help. All our staff are trained in confidentiality and the patient medical computer system.


If you wish a chaperone to be in attendance during your consultation, please advise Reception or a clinician who will arrange for a member of staff to be present.

Home Visits

If possible please try to telephone Reception before 10:00 am if you require a home visit.

You may only request a home visit if you are housebound or are too ill to visit the Practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.

You can be visited at home by a Community Nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Cancellations & Reminders

Cancelling an Appointment

It is important that you inform the Reception staff if you are unable to attend your appointment as this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters may be removed from the list.

You can also complete our appointment cancellation notification request form here. This can only be used if your appointment has been arranged for more than 24 hours in advance (excluding weekends and public holidays). 

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

You will need to register for this service by completing a consent form. Please ask for details at Reception or click here.

Please remember to update your contact details with us when you change address, telephone numbers, and email address.

Running Late For Your Appointment?

Please attend your appointment on time. If you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of a medical emergency that requires immediate attention.


If you require an interpreter when attending your appointment, please notify a member of the Reception team who will arrange this for you.

Extended Access

Richmond Medical Centre is pleased to be able to offer our patients access to routine appointments at evenings and weekends. Appointments will also be available on bank holidays and across the Easter and Christmas and New Year periods.

Extended access appointments are for pre-bookable, non-urgent appointments. Examples of these include chronic illness, asthma checks, and medication reviews.

The service is being delivered by a federation of GP Practices in the area. If a patient wishes to attend an extended access appointment, they may need to travel to another local GP Practice or a central GP Practice hub and may not necessarily see their own GP.

In our locality, appointments are available between 6.30pm and 8pm Monday to Friday, and on Saturday and Sunday mornings. There are also a number of additional appointments being made available during core hours (8.00am to 6.30pm Monday to Friday).

To arrange an appointment or for more information on when and where appointments are available, please speak to the Reception team.